Member Support Services, LLC (“MSS”) located in Cranbury, N.J., is a shared services Credit Union Service Organization that processes middle- and back-office operations for its shareholder credit unions:

Our credit union-owners realized annual aggregated savings of 24% from their operating costs when compared to their separate costs prior to the cooperative.

- Member Support Services CEO Vim Anand

MSS was formed in 2013 to create operational efficiency and cost savings through economies of scale and standardization, while allowing credit unions to focus even more intently on serving their members. Shared services are commonly used in the global banking and insurance industries for the past 25 years to much success, because it provides the organizations the ability to launch more robust initiatives than they could have on their own, substantial operational cost savings and a significant boost in negotiating power.

The results have been meaningful and consequential:

  • United Teletech went from a negative ROA in 2018 to 1.19% in 2019, and a significant portion of that is due to our Member Support Services partnership. -Leo Ardine, CEO, United Teletech Financial FCU

  • CU of New Jersey has experienced signficant savings, up to 67% in one area, but what might be most valuable is the built-in network of trusted colleagues whom we have to be 100% honest with. -Andy Jaeger, CEO, CU of NJ

  • The large banks are eating our lunch, and we need to do something about it. -Tom O'Shea, Aspire FCU

And Member Support Services is not stopping there! Recently, the CUSO expanded its footprint into revenue opportunities for its owners by appointing a Card Portfolio Manager who will coordinate all initiatives to maximize revenue for the debit and credit card programs.

Leadership

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Leo Ardine

United Teletech Financial FCU CEO

$304M credit union-owner of Member Support Services

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Tom O’Shea

Aspire FCU CEO

$180M credit union-owner of Member Support Services

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Andy Jaeger

Credit Union of New Jersey CEO

$387M credit union-owner of Member Support Services

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Vim Anand

Member Support Services CEO

Global shared services expert with firms such as EY, McGladrey and as an independent consultant on projects like the S3 credit union partnership

Ready to Partner With Member Support Services and Run With the Larger Institutions? Let’s Talk!