Mission-Driven
Credit Union
Collaboration

A Smarter Way to Thrive, Evolve and Grow Together
Gain operational efficiency, save millions in operating costs and run your credit union like a multi-billion dollar financial institution – all while maintaining your independence. Our partner credit unions have experienced up to a 30% reduction in annual operating expenses thanks to our shared services model!

Aligning Strengths,
Scaling Operations

Maintaining high-touch, member-centric service while achieving operational efficiency becomes increasingly difficult for credit unions if you consider:

  • Rising operational costs
  • Technological advancements
  • Evolving member expectations
  • Growing competition from larger institutions

Member Support Services, LLC, is a credit union service organization (CUSO)—a merger alternative dedicated to helping credit unions address these challenges through strategic collaboration and a proven innovative credit union shared services model.

By aligning your strengths with ours, you can focus on delivering exceptional member service while retaining your credit union independence.

Let us build a stronger, more sustainable future together.

Achieve Success Through Shared Services

Achieve Success Through Shared Services

At MSS, collaboration is in our DNA. We believe credit unions can achieve far more by working together than alone.

Our credit union shared services offer a powerful alternative to mergers. This partnership allows you to maintain full control of your identity and member relationships while benefiting from the economies of scale and operational efficiencies typically reserved for much larger financial institutions.

As an MSS partner, you have access to a wide range of credit union shared services designed to drive your success, including:

  • Technology
  • Lending & Collections
  • Operations & Member Services

Join a collaborative network of forward-thinking credit unions and create more value for your members.

Our Partners’ Success

Discover How MSS Transformed Operations for Credit

67%

Contract cost reduction

“We definitely couldn’t afford that expertise on our own.”

Andy Jaeger,
$448M Credit Union of New Jersey

25 BP

Annual Cost Savings

“The 25 bp in costs savings we keep realizing has helped us off-set numerous unexpected expenses. From Allowance funding to increasing dividend expenses. We’re stronger today because of our partnership with MSS”

Leo Ardine,
$337M United Teletech Financial FCU

100,000+

Members and growing
thanks to MSS

"Greylock’s investment in the MSS CUSO partnership supports our goals of maintaining high levels of quality while remaining financially strong and independent. For us, that means being able to share in the costs of operations and new technologies, which is vital in addressing the ever-growing needs of our 100,000 plus members, and for keeping more of our local resources dedicated to building Member relationships."

John Bissell,
$1.6B Greylock Federal Credit Union

Save More, Serve More

CUSOs are member-owned organizations that aim to help credit unions achieve significant
expense reduction and improved service delivery through collaboration.
At MSS, we empower our partner credit unions to streamline operations and reduce operating
expenses through standardized processes, consolidated resources and re-engineered workflows.

Standardize

Credit unions often operate with
fragmented systems and processes,
leading to inefficiencies, task
duplications and increased costs. MSS
helps you standardize operations
across critical areas to lower
operational risks and help you focus
on what really matters: serving your
members.

Consolidate

MSS’s credit union shared services
give you access to group purchasing
power that allows you to negotiate
better deals with vendors and partners
and shared resources, which cut down
per-unit costs in areas like technology,
software licensing and operational
services.

Re-Engineer

Our partner credit unions work closely
together to rethink their business
models and explore new technology,
tools and processes that optimize
efficiency. By re-engineering
operations, MSS ensures you meet
your members' demands while
controlling costs and boosting
profitability.

Discover the Power of Credit Union Shared Services

Save millions in operational costs and drive profitability without losing control of your credit union’s identity.

Join the MSS community and let us thrive forward together!

259 Prospect Plains Rd
Building I, ste 102
Cranbury, NJ, 08512

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