Save substantial operational costs and earn millions of dollars in additional net income with MSS’s credit union shared services. Through our collaborative, not-for-profit business model, our partner credit unions have reduced operating expenses between 25% to 30% while maintaining their independence.
Standardize Processes & Policies
MSS supports credit unions in establishing uniform processes and policies across the organization. This standardization minimizes variability, streamlines operations and ensures a consistent approach to member service and management.
Implement Best Practices
Benefit from our partner credit unions' collective knowledge, expertise and experience. MSS helps you adopt industry best practices that enhance efficiency across all areas of your operations.
Minimize the Number of Systems
Reduce the complexity and costs associated with managing multiple systems. MSS’s credit union shared services model enables you to access consolidated technology, leading to lower maintenance costs.
Consolidate Organization & Streamline Operations
MSS’s shared services model enables credit unions to pool resources and leverage collective bargaining power. This eliminates redundancies and optimizes processes, which leads to significant operating cost reduction.
Reduce Physical Locations & Headcount
We aim to help our partner credit unions enhance their capabilities and financial health without compromising member relationships or service quality. We ensure all these changes are managed thoughtfully and respectfully, preserving the member-centric focus that defines your service.
Re-Engineer New Organization Around End-to-End Processes
MSS supports credit unions in transforming their organizational workflows through collaborative efforts. This involves updating and optimizing existing processes to enhance efficiency and service delivery. By leveraging MSS’s shared services model, you can re-engineer without losing your credit union’s unique identity or member relationships.
Innovative Uses of Technology
We provide our partner credit unions access to the latest technology products and services while keeping costs manageable. Benefit from enhanced digital member services without the burden of managing these systems in-house.
Shared Services
MSS’s credit union shared services model ensures you benefit from economies of scale and specialized skills while maintaining control over critical functions and member interactions. This balanced approach ensures you retain your credit union independence and maintain competitive service levels.
“We definitely couldn’t afford that expertise on our own.”
Andy Jaeger,
$448M Credit Union of New Jersey
“The 25 bp in costs savings we keep realizing has helped us off-set numerous unexpected expenses. From Allowance funding to increasing dividend expenses. We’re stronger today because of our partnership with MSS”
Leo Ardine,
$337M United Teletech Financial FCU
"Greylock’s investment in the MSS CUSO partnership supports our goals of maintaining high levels of quality while remaining financially strong and independent. For us, that means being able to share in the costs of operations and new technologies, which is vital in addressing the ever-growing needs of our 100,000 plus members, and for keeping more of our local resources dedicated to building Member relationships."
John Bissell,
$1.6B Greylock Federal Credit Union
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